Meet Casey Collins, Transformation Programme Manager
How would you explain the Transformation Programme to someone who hasn’t heard about it?
In a nutshell, it’s about taking us from where we are now, to where we need to be. Healthcode has been around for over 20 years and the time has come to build our organisational capacity and capabilities so we can produce more innovative products for our existing customers and reach out to new ones. That process isn’t unique to us – it’s what every business must do to stay competitive.
The transformation should give our customers plenty to be happy about too as we’ll be making improvements to our existing product range which will help them make efficiencies in their own healthcare business.
What are your responsibilities as Transformation Programme Manager?
We’ve defined a list of Transformation Programme goals that we want to achieve over the next two years. My role is to make sure this happens.
That means appraising what’s required. Breaking things down into clearly scoped and properly resourced projects so we all know what we’re doing, why and when; and making sure we stick to the plans drawn up whilst understanding and mitigating for risks and issues. Also competing resources may cause dependencies, so identifying and addressing things quickly will avoid derailing projects.
As part of the process, we’ll be holding regular transformation board meetings to analyse all the projects in the portfolio and ensure they’re all in a healthy state of progress.
How has your previous experience informed your approach?
When I learned of the vacancy, I felt it was an exciting opportunity in an industry where I had experience, having previously worked at Bupa for several years. My roles there were primarily operational and focused on delivering business improvements to make the organisation more profitable.
As well as Bupa, during my career I’ve worked in various organisations in different sectors - including 22 years at Nationwide Building Society - in many strategic and operational roles.
Through that experience, I’m bringing with me a valuable skillset in areas like revenue generation, cost reduction, improving processes and delivering business change. But just as importantly, I can say to many of my colleagues that I’ve walked in their shoes and understand the challenges they face.
What is your vision for Healthcode after the Transformation Programme?
Looking ahead, I want us to be winning more awards and be recognised by media and third-party commentators for our market-leading products and solutions. I want our customers to easily see the difference in our performance and for us to be receiving great feedback all the time. Last but not least, although I expect our workforce will be bigger, I want us to remain engaged, happy and positive.
What do you enjoy most about working for Healthcode?
Although I’ve only been here a short time, I like the genuine attitude towards improving things for customers and for ourselves. Employees are engaged with the Transformation Programme and want to see how we’re going to make changes, rather than questioning why. Overall, there’s an air of positivity which is quite refreshing – it would make my role a lot harder if that wasn’t the case!
I’ve found there’s a lot of experience to draw on and we’ve already had some really good discussions about the future. Peter Connor is a very hands-on Managing Director – he’s incredibly supportive but also challenges me which is important. Overall, I’m surrounded by a good set of leaders and we’re actively recruiting to make the company even stronger.
And finally, how do you switch off outside work?
I’m into rally driving and in August I took part in the 2022 Rally for Heroes – The Final Run which involved driving through nine European countries in ten days, covering around 3,500 miles without getting lost. In the process, I’ve raised over £2,000 for the Soldiers, Sailors and Air Force Families Association (SSAFA) which supports veterans and their families. Collectively between all drivers, we’ve raised £150,000.
Away from the road, I’m into rock and heavy metal music and I go to quite a few gigs. Plus, my two daughters also keep me pretty busy, as you’d expect.
